Archive for the Tips & Tricks Category

Measure Performance and See Success

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George loves fantasy football. He began playing a few years ago while still in college and has continued throughout the beginning of his professional career. Fantasy football serves as a fantastic escape for him — a great way to relax and dive into the sport he’s loved since childhood. It’s also a great way to bond with many of his colleagues, since there’s a football league right in his office. The group spends many lunch breaks together, studying the latest football stats from the weekend’s games and determining how those stats will impact their own teams.

If you were to ask George what the secret is to a successful fantasy football season, he would answer, “statistics.” You need to have a good understanding of the strengths and weaknesses of each player. You can use this understanding to see how performance metrics can dictate how the fantasy team performs. After players perform in real games, their every move is broken down and analyzed to determine how they would have performed according to the setups of the fantasy team. Performance metrics are an incredibly important aspect of any fantasy team.

If you’ve ever participated in a fantasy team, you’ve also been exposed to the importance of statistics and performance metrics. This fun game can provide you with incredible insight you can use to improve your marketing efforts. Here are just a few lessons you can learn from fantasy sports teams that can be transferred to marketing.

Performance Metrics are Everything

As any sports fan knows, performance metrics are continuously analyzed for every athlete. Whether batting averages, average distances thrown, or the typical number of points scored, the actions of every player are regularly scrutinized.

In marketing, performance metrics are equally important. While it can be tempting to run marketing campaigns based solely on best practices — and best guesses — these types of campaigns will have limited value for your brand. To be successful, a campaign must be perpetually monitored to see how well the different aspects are performing.

Performance Metrics Should Be Used to Guide Decisions

On the sports field, coaches will use statistics about players to form their starting lineup and opening plays for the next game. In football, for example, it’s common for coaches (and players) to study film of their upcoming opposition to determine the weaknesses they can exploit in the other team. Coaches will also use the statistics of their own team to see who’s at the top of their game and who needs to sit the game out in an effort to create the optimal lineup.

In marketing, you should regularly make adjustments and tweak your marketing efforts to reflect what your performance metrics tell you. If the metrics tell you your direct mail campaign or your email campaign is not having the desired impact, you need to examine why that may be and what you can do to better reach the intended demographic. By perpetually measuring the success of your campaigns, you’ll be able to see how well your changes perform and continue to refine your campaign. This will help you avoid spending unnecessary money on unsuccessful campaigns, while also better reaching your intended audience to bring in more customers.

As anyone who loves fantasy football (or any other fantasy sport) knows, statistics and performance metrics are critical for developing a successful team. This lesson also translates well to marketing, where perpetually measuring customer behavior will help you refine your efforts and boost your bottom line.

Date: 25th August, 2015 | Under: Marketing, Tips & Tricks | No Comments

The Millennials: How to Use Print to Capture the Attention of the Technology-Driven Generation

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Officially, a person is a millennial if they reached young adulthood sometime around the year 2000. Also commonly referred to as Generation Y, these are people who are just now becoming the age where they matter most — at least as far as marketing demographics are concerned. They’re starting to break out on their own, live their own lives, and spend a great deal of money. Historically, they’ve also been the most difficult to market to for one simple reason: technology.

Chances are, if you happen to see a young person who can’t be bothered to look up from their smartphone or tablet for a single second to take a look at the world around them, you’re looking at a millennial — or at least a stereotypical one. In reality, it’s actually pretty straightforward to market to millennials, as long as you go about it in the right way.

Be Relevant

By far, the absolute best way to market to millennials is the same way you market to anyone — by being as relevant as possible. Go out of your way to understand Generation Y. Discover how they think and — more importantly — what they’re looking for. You can try all the flashy gimmicks you want or sink a huge amount of time and effort into social networking and similar bits of technology in an attempt to gain a foothold in this ever-important market, but none of it will mean a thing if your message is completely irrelevant to the people you’re after.

It’s Print’s Time to Thrive

Print marketing is actually one of the most powerful techniques you can use to attract the attention of the millennial generation for a very simple reason: it’s difficult to ignore. Whereas baby boomers have decades of experience sifting through direct mail and advertisements in general, it’s still something unique to the younger generation. This makes it more impactful, giving you a competitive advantage over those who forgo this route.

You can also make your print and digital campaigns work together. Use a QR code on your direct mailers, for example, to give millennials the opportunity to begin the conversation in print and finish it online where they feel most comfortable.

Personality Talks

Each new generation tends to be a little more informal than the one before it, but not necessarily in the way you might think. What this trend really means is that each new generation embraces a true sense of personality more than the one before it. Millennials are after a sense of fun and a company that represents a hipper image that they want to be part of. While injecting as much personality as possible into your mailers might not work for that 50-year-old housewife, it will absolutely capture the attention of a millennial.

With each passing year, the millennial generation becomes more and more important. They’re already poised to overtake the baby boomer generation in spending, sooner rather than later. Now is the time to strike while the iron is hot, so to speak. By going after the millennial generation now, you’ll begin to amass an army of loyal followers ready to spend money on your products or services for decades to come.

Date: 21st August, 2015 | Under: Marketing, Print News, Tips & Tricks | No Comments

Ways to Ensure Everyone Has their Favorite Type of Content

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Imagine three friends walk into the local grocery store. They’re roommates in a nearby apartment building and are planning a fun get-together with their friends that night. The friends split up, each with a separate shopping list, and plan to meet up at the cash registers in half an hour.

Thirty minutes later, they reconvene and look over each other’s selections. The one tasked with selecting salsa pulls three jars of Brand A out of her bag. The other two roommates grimace slightly.

“What?” she asks.

“Oh, it’s nothing,” another roommate says. “It’s just that I prefer Brand B salsa. I always find Brand A a little too watery.”

The other roommate chimes in, “Really? I always prefer Brand C. I find Brands A and B both to be too mild.”

They each laugh. “Wow!” exclaims the first roommate. “I had no idea there were so many different opinions regarding salsa. How about I get one jar of each? Then, we can all have our preferred flavor at least some point in the evening.”

Like the friends in this story, your customers often have different tastes and preferences. When planning your marketing, you must remain considerate of your customers and recognize that it’s possible for different customers to have different content ‘tastes.’

The Different Types of Content

The digital world has long been dominated by text, but in many ways this is changing. People are realizing how critical and engaging images are when added to text. In fact, tweets that contain images are known to receive up to 5x the engagement of those without images.

People like images because they give them something to relate to. When you see a picture of a company’s customer using their product or service, it becomes easier to see yourself in that position. As a brand, you can take advantage of this by beginning to build a stronger relationship with potential customers and enticing them to do business with you.

Videos have also become an increasingly important aspect of digital content. Customers have begun demonstrating their preference for this form of content in many ways, and customers upload 300 hours of video every minute on YouTube alone. Visuals allow people to process information up to 60,000 times faster, making it a valuable way to communicate with page visitors.

There are also other valuable forms of content to consider. For example, on social media, memes and other fun images are easy to create and share with audiences. These types of images fit well with the casual attitudes of many social media platforms, while also communicating basic ideas about the business and industry.

Infographics are another generally appreciated form of visual content because they communicate valuable information in an easy-to-digest format. Infographics can be used nearly anywhere, from your website and blog, to your social media platforms.

The content of digital marketing continues to evolve as marketers realize that not all customers will respond to the same type of content. Just like the roommates who all like a different type of salsa, you can be confident that different customers appreciate different types of content. By producing a variety of content types to nurture your relationship with all these different groups, you’ll create a strong digital marketing campaign.

Date: 18th August, 2015 | Under: Marketing, Tips & Tricks | No Comments

Rebranding: What It Is, How You Can Do It, and What It Can Do For You

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Even the strongest brands eventually go through some type of an identity crisis. Maybe the audience you’ve been targeting for all these years no longer needs the product or service you offer. Maybe you suffered a bit of a setback from a public relations perspective and are looking for a way to start fresh. Rebranding involves a whole lot more than just putting a new coat of paint on an old house — it’s about getting rid of the old so you can make way for the new in the freshest and most impressive ways possible. If you’re in the process of rebranding or are even considering it, your marketing materials will always play an important role in the proceedings.

What is Rebranding?

At its core, rebranding involves starting out with a new marketing strategy that differentiates your current company identity (or the one you hope to have) from the one you had in the past. A brand new symbol, design, visual aesthetic, and even name can all be employed to help accomplish this goal.

How Can I Rebrand?

To begin the process of rebranding, you must first answer the question, “why are we doing this in the first place?” Once you’ve come up with a concrete answer, you need to always keep that in mind as a goal you hope to achieve. Your answer will dictate every decision you make from here on out.

Are you rebranding in an attempt to appeal to a wider audience? Your marketing materials, the logo you’re using, and even your design need to reflect that. Remember that your marketing materials were originally created with your brand in mind — every element, right down to the font being used in direct mailers, was picked because it accurately reflected the brand you were trying to present to the world at that given moment. If your brand is in the process of changing, there is no element of your marketing too small that won’t need to change along with it.

What Can Branding Do For You?

If you want an example of exactly what a successful rebranding campaign can do for your business, look no further than one of the biggest companies on the face of the Earth: Apple. It’s hard to remember a time when Apple as a corporation was teetering on the edge of bankruptcy. That period wasn’t too long ago, however, and Apple was indeed in dire straits as recently as 1997.

Their successful rebranding took the world by storm when they went from “just another electronics company” that put out products many people considered overpriced, to the hippest, most forward-thinking tech company around. Apple’s rebranding campaign got rid of all the complicated terminology in favor of a simplistic campaign that reflected the products themselves. They focused on rebranding themselves as a company that put out reliable and endlessly classy products that “just worked” and have benefited handsomely from that decision ever since.

Look at rebranding for what it is: an opportunity to start fresh. There’s nothing wrong with rebranding — it is not an admission of failure or defeat. It’s a true chance to reaffirm your corporate identity with your goals and take the world by storm in a way more meaningful and more impactful than ever before.

Date: 14th August, 2015 | Under: Marketing, Tips & Tricks | No Comments

What Mom and Pop Shops Can Teach Us About Customers and Relationships

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Before the age of major chain stores, most towns and cities across the country were served by small “mom and pop” shops. These stores are nothing like the enormous stores found in many places today. Instead, they tended to have a more specialized purpose. These small businesses served people for generations, and many of them were excellent at building relationships with their customers.

The importance of building relationships with customers remains incredibly important, no matter what your company’s size may be. To help you successfully accomplish this, let’s take a look back at what helped those old mom and pop shops stay in business and thrive.

They put the “service” in customer service.

Successful mom-and-pop shop operators really knew how to serve their customers. They paid attention to the people, asked questions about what they sought, and helped them find what they were looking for.

In modern commerce, this translates to establishing your website and business practices to make things as easy as possible for your customers. People shouldn’t have to struggle to find products or contact information on your website. When they call you, they should be put in touch with someone who can actually help them right away.

They knew their customers.

Shops of old knew those who patronized their establishment. They knew them by name and knew their regular purchases.

While this might not be possible (depending on your company’s size), focus on personalizing the experience whenever possible. Create marketing materials that use the customer’s name and company and segment email lists to reflect customer behavior. People are more likely to pay attention and take advantage of offers when they can see how the offer applies to them.

They understood their customers’ needs.

The business leaders of old understood what customers wanted when they came into their establishment. They lived in the community and knew the people. They understood trends and needs. This allowed them to create a business that met those needs and was an important part of the town.

With the advent of online commerce, the communities served by a business (even a small one) might easily stretch across several states, if not across the country or around the world. Even so, it’s still important to speak with your customers whenever possible, and use data and market research to learn what your customers want. Surveys and conversations with regular customers can offer tremendous insight. Track the spending habits of your customers and see how different customer personas are leveraging your products and services. Market research about your industry can also add much needed information to the equation. Combining these different tactics can create a very good picture of what your customers seek, allowing you and your business to meet those needs and exceed customers’ expectations.

Creating a successful business today means building relationships with customers and meeting their needs. In years past, it was the mom and pop shops who had mastered this skill. To learn how to improve your relationship with your customers, you can look to these examples for a few lessons.

Date: 4th August, 2015 | Under: Marketing, Tips & Tricks | No Comments

Ways to Increase Your Foot Traffic at Your Convention Booth

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Conventions are and always will be one of the best ways to grow your brand, build your reputation, and generate new leads and opportunities moving forward. Regardless of the type of industry you currently operate in, you won’t have to look hard to find a convention that fits your needs. Conventions aren’t only excellent networking opportunities — they’re also a great way to attract the attention of potential new customers on a massive scale as everyone in attendance is already interested in products or services like the ones you offer. It’s always important to remember, however, that simply showing up to a convention won’t be enough. If you want to generate the maximum amount of foot traffic to your booth, you’ll need to keep a few key things in mind.

Make Sure People Can Find You

When you sign up for a booth at a convention, you’ll likely be given a location by the people organizing the event. This will not only be your own little corner of the event to carve out and do with what you please, but will also be the main way people will find you during the show. The booth number you’re given by the convention organizers will be printed in the program that’s handed out when people file through the door.

One of the keys to generating foot traffic involves making sure people can find you in the first place. Remember that you’ll likely be packed in a section with potentially dozens of other businesses, all fighting for the attention of the people walking by. Things can quickly feel overwhelming for convention attendees with so much going on, so sometimes finding a vendor based on booth number alone is a lot easier said than done. The layout of the convention itself may also make this difficult, especially if sections aren’t numbered in any type of logical way.

As a result, you’ll want to make sure you have at least one element (like an oversized banner or large poster) that clearly displays your company’s name so people can find you, even if they’ve already gotten lost along the way. Make sure you place it as high above your booth as possible, so people can see it from several aisles away if necessary. Many times, you’ll find that just making yourself visible makes a big difference in improving foot traffic to your booth.

Make Sure Your Staff Is Friendly and Approachable

Once people do find you, one of the easiest ways to scare them away is to have people behind your booth who seem like they don’t actually want to be there. Conventions are tough on everybody, but can especially be tough on vendors. You’re constantly under the gun to set up your booth, deal with your neighbors, make sure all your materials are in order and more. Your staff will definitely be stressed out, but the key is to make sure they never come off that way. Everyone who walks up to your booth should always be greeted with a friendly smile and a sunny disposition. If they’re greeted with a negative attitude, rest assured your booth WILL develop a negative reputation that will spread around the convention center as the event goes on.

Conventions are excellent opportunities to grow your business — provided you’re approaching things from the right perspective. Remember, reputation alone will never guarantee convention success. Your reputation will only take you so far. You need to go out of your way to be as warm and inviting as possible to unlock the full business potential of these types of events.

Date: 1st August, 2015 | Under: Marketing, Tips & Tricks | No Comments

The Unseen Lessons Our Teachers Taught Us

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When first exploring the power of buyer personas, it’s natural to worry about the extra work and effort needed to complete the process. Fortunately, these fears are not unjustified. While it’s true you’ll need to have an intimate understanding of potential customers and what they seek from brands like yours, the investment is completely worth it and can lead to tremendous growth for your company. Here’s why…

Consider for a moment your high school history teacher. In schools across the country, history teachers teach multiple classes with students at all different levels. One class might be filled with students who are ready to break down the information at a very high level. These students are capable of exploring difficult themes. Learning about the American Revolutionary War requires covering more than dates and names, and they will dive into motivations and outside influences.

Another class might be at a more introductory level of history. Rather than covering motivations, they might need to learn more about the major people who influenced the events of the day and focus on learning the timeline.

Both classes are covering the same topic, but if the teacher is going to effectively teach both groups, he or she will have to develop separate lesson plans for each class. If the teacher tried to create a common lesson plan for each group of students, neither group would receive the instruction they needed to succeed. It does require more work for the teacher to create separate lesson plans, but the teacher knows it’s worth the effort. A teacher who keeps their eyes on the end goal — to ensure that both classes walk away feeling challenged and with new knowledge about the founding of the United States — will know their extra work helped them reach their students effectively.

The Takeaway for Marketers

The same concept applies to marketers. It does take a little more work to create separate content for each of your buyer personas, but if you want to effectively reach your potential customers, you have to be willing to go that extra mile.

Each of your customers comes to your site looking for different information. One customer might be concerned about finding an affordable solution to their problem. They feel as though they’ve spent too much money in the past, and their primary concern is budget. Another customer might focus primarily on utility. They trust that when they find a well-created solution to their problem, their return on investment will justify their cost. Each of these customers will respond better to different types of content and offers. Creating just one type of content will make it harder for you to reach all of your intended target audiences. It may have been less work upfront, but it will end up costing you more when you fail to bring in the profits and returns you had desired.

In a world where time is money, it makes sense to avoid spending unnecessary time and money whenever possible. What you need to remember, though, is that while efficiency is important, it cannot replace doing something correctly. Sit down with your team, outline your buyer personas, and draft a plan for reaching each one. You’ll be amazed at what these additional steps can do to help you close more business.

If you’re ready to start building a new marketing strategy, reach out and speak with us today. We’d be happy to help you get started.

Date: 28th July, 2015 | Under: Tips & Tricks | No Comments

Do You Want to Drive James Bond’s Car?

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From the famous Aston Martin to the Bentley of Casino Royale, the cars of James Bond are famous enough to warrant their own Wikipedia page. Many fans who flock to the James Bond movies love salivating over these gorgeous cars and the incredible gadgets they are often outfitted with to make them even more spectacular. Like everything else about James Bond, people love the cars for their association with class, bravery, heroism, and the mysterious yet luxurious life of the world’s most famous (fictional) MI6 agent.

Of course, as anyone familiar with advertising knows, the cars chosen for the James Bond movies, just like the conveniently placed Coca-Cola, Subway sandwich, or Apple computer in your favorite movies and shows, were not chosen by accident. It’s all a part of something called product placement, and brands will pay a considerable amount of money to get their products featured in popular television and movie time slots.

Why Does Product Placement Matter?

It’s all a part of tapping into the consumer’s head in a process known as the bandwagon effect. According to the bandwagon effect, when we see people we admire or members of a group we’re a part of (or want to be a part of) using a particular product, we want to use it, too. In other words, when we see people on our favorite sitcom sitting down to enjoy a Subway sandwich with an ice cold Coke, we think that sounds like a fantastic meal option the next time we want to find something easy and fast for lunch.

Tapping into this powerful phenomenon isn’t reserved just for major brands with seemingly limitless marketing budgets. Even smaller companies can implement and reap the benefits of the bandwagon effect in their advertising. Here are some great ways to get started:

Use Images and Quotes from Real Customers

People enjoy feeling like part of a group. When you use images of real customers using your products, along with some reviews that use names (instead of just being anonymous), you help to build this type of group.

Build a Strong Social Network

People use social media to connect with their friends and family members as well as the brands they enjoy. Building a strong social network around a particular brand can help attract more people to your business. As people participate in your conversations and ‘like’ your products on Facebook, for instance, those activities will start to show up in their friends’ newsfeeds, introducing them to your brand. Similarly, if people retweet you on Twitter or otherwise interact with your brand, they’ll be spreading your company’s message. With the bandwagon effect, people will be naturally drawn to the brands and interests of their friends.

Encourage Others to Share Their Experiences with Your Brand

Encourage people to share their experiences with your brand, particularly through social media. Hold contests, and invite people to submit pictures of themselves using your products or telling stories about their use of a service you provide. Such interactions naturally help to promote positive experiences with your brand and show the number of people who appreciate your company.

Movies and television are excellent platforms for brands looking to take advantage of the bandwagon effect through product placement. If you want to see how well this psychological phenomenon can work for you, consider using some of the above techniques. Building a strong following around your brand is an excellent way to grow any business.

Date: 24th July, 2015 | Under: Marketing, Tips & Tricks | No Comments

Maintaining a Balanced Marketing Diet

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We all have favorite foods. If you’re like most people, your favorite food is probably not the healthiest, either. Some people have a weakness for pies, while others prefer brownies, cakes, or even just rich and delicious pasta. No matter how much we may like one particular food, however, we all know we need to limit our intake of it. No one can survive on just one single type of food.

Imagine parents trying to introduce their baby to new foods. Although they might focus on a particular food for a meal, they aim to create a rich and varied diet for their child. Each type of food has different benefits that help the child become healthy and strong. The different parts of the body all require different nutrients to keep them functioning properly. If a person’s diet becomes too concentrated on a particular food, they’ll end up short of the nutrients found in other types of foods. This can result in a variety of disorders resulting from nutritional deficiencies.

A Similar Concept Applies to Business Promotion and Marketing

It’s easy in business to limit yourself to just a few marketing techniques. You might look at the success others are having on social media and want to confine your marketing to social media. Or, if your company’s been around for several decades, you might feel reluctant to dive into new digital and inbound marketing techniques and try instead to keep growing your business using cold calls and other outbound techniques.

This level of restriction will seriously deplete your business of the growth it needs to succeed in the modern market. Just like a person who eats only pasta dishes, your business might continue to grow, but without many key nutrients needed to sustain that growth. Eventually, the person trying to survive on only pasta will notice they don’t feel as healthy as they once did, and you’ll notice the same about your business if you limit yourself to just one or two marketing strategies.

Developing a Well-Rounded Campaign

It’s important in business to maintain a balanced diet of marketing techniques. This means integrating a variety of different marketing strategies to reach your targeted audience efficiently. Every company will have different marketing platforms and systems that work best for them. Finding the right balance can help your company stay healthy and prosper.

With that in mind, here are a few steps to consider as you begin to plan an integrated campaign across several platforms.

  1. Carefully identify the ideal buyer for your brand by analyzing current customers and using market research.
  2. Determine where your ideal customers can be found through research and speaking with existing customers.
  3. Implement a campaign across the key platforms identified.
  4. Measure what aspects of the campaign are most successful at bringing in new customers.
  5. Adjust the marketing strategies to account for these strengths and weaknesses within the campaign, then run a new campaign.
  6. If particular aspects of the campaign failed to produce enough results, don’t be afraid to eliminate them and try something new.
  7. Allocate more resources to the most successful parts of the campaign to maximize the budget.

Building a successful marketing campaign is like eating a well-balanced diet. It’s important to build a healthy mix to strengthen your business and maximize the opportunities for reaching new customers. If you’re interested in learning more about beginning a new marketing campaign, contact us today. We’d be happy to help you get started.

Date: 14th July, 2015 | Under: Marketing, Tips & Tricks | No Comments

What Captain Kirk Teaches Us About Business

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Even among those who haven’t followed the Star Trek franchise, Captain Kirk and William Shatner (the actor who played him) are household names. Whether you’re a lifelong Trekkie or only know the character’s name in passing, here are six Captain Kirk/William Shatner quotes we found particularly inspiring for marketing and business professionals.

“Genius doesn’t work on an assembly line basis… You can’t simply say, ‘Today I will be brilliant.'”

When starting out or working your way up in business, you must acknowledge that you don’t know everything there is to know about your industry. You’re not going to wake up one morning with the experience to be an industry leader. Instead, you must be willing to study and learn as you go.

“You either believe in yourself or you don’t.”

Running a business is never a sure thing. Chances are when you start your own company you’ll find yourself facing skepticism from many different people. If you want to be successful, however, you have to believe in yourself. You must be honest about the faith you have in yourself. If you truly think you can do this, then develop your business plan and prepare to jump in feet first.

“There’s another way to survive — mutual trust and help.”

Building a business is not a single-handed endeavor. If you want your business to thrive — and not just survive — you must be willing to trust those running the business with you. When starting out, make sure your first hires are trustworthy people who share your vision. Choose candidates you know you can trust completely to have the good of the company at heart.

“Sometimes a feeling is all we humans have to go on.”

Sure, predicting the right moment to launch a company or introduce a new product or service involves studying trends, but it also requires a finely tuned intuition. Sometimes, all you have to go on in business is a gut feeling. If you have reasons to support those instincts, don’t be afraid to listen to them.

“If I can have honesty, it’s easier to overlook mistakes.”

This quote speaks to the importance of transparency in everything a business does. No business leader is perfect. Sometimes you’ll make mistakes. You’ll make the wrong call. When you’re transparent with your employees about what happened, they’ll be far more likely to continue to trust you and your judgement.

“A captain of a ship, no matter his rank, must follow the book.”

Even if you’re the founder and CEO, you don’t want to place yourself in a separate category than everyone else at your company. Sure, it might be easier to circumvent particular processes or rules, but when you do so, everyone notices. People naturally struggle to feel connected to and loyal to leaders who play by different rules than the ones they set for everyone below them. Show your employees you’re all on the same team by following the same rules. The result will be far greater coherence within your team.

Building and successfully running a company can be a challenge for anyone. Those who enjoy the character of Captain Kirk, however, will find a considerable amount of wisdom about how to be successful in the quotes from the captain and from the actor, William Shatner. Consider some of the wisdom above and see how you can apply it to your own company. If you’re interested in improving your marketing efforts, contact us today. We’d be happy to help you get started.

Date: 30th June, 2015 | Under: Marketing, Tips & Tricks | No Comments


 

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